2026 Gartner® Magic Quadrant™

Emplifi named a Leader in the 2026 Gartner® Magic Quadrant™ for Social Media Management and Listening.

CUSTOMER SUCCESS STORIES

Our customer success stories

Emplifi is helping global brands and agencies transform marketing, commerce, and care experiences, and achieve business results.

Solutions

• Service & Agent Case Management
• Social Commerce
• Social Customer Care
• Social Marketing

Topics

• Agent Efficiency
• AI & Automation
• Analytics & Reporting
• Chatbots & Digital Self-Service
• Community Management
• Contact Center Management
• Content Management
• Crisis & Risk Management
• Customer Experience
• Customer Ratings & Reviews
• eCommerce
• Influencer Marketing
• Live Commerce
• Social Listening
• Social Media Management
• UGC
• Voice of the Customer

Industries

• Agencies
• Consumer Packaged Goods
• Higher Education
• Media & Entertainment
• Restaurants
• Retail & eCommerce
• Sports
• Travel & Hospitality

Case Studies

• How Syngenta Made AI the Engine of Global Social Intelligence with Emplifi Fuel AI
  A global agricultural leader running marketing and communications on one AI-powered social intelligence platform.

• Chronopost
  Chronopost transformed a manual, archaic coordination process into a unified social ecosystem, bridging the gap between brand image and customer service.

• Aldo Group
  Aldo Group runs social customer care for Aldo and others on Emplifi, giving a three-person team one unified workspace to manage 49,000+ interactions.

• Mango
  Mango uses Emplifi to bring structure to scale, turning hundreds of monthly posts and millions of conversations into a unified approach.

• Follett Higher Education
  Follett Higher Education scaled authentic student-led content across 20 universities, streamlining workflows with real-time insights.

• Hashmeta
  Emplifi and Hashmeta are helping brands master complex digital landscapes with precision and cultural relevance.

• SOCIALEYEZ
  SOCIALEYEZ rethought their campaign tracking and reporting processes to meet rising data demands.

• Global Sweets Manufacturer
  Emplifi empowered a global sweets manufacturer to transform disjointed workflows into a centralized, scalable system.

Discover how we increase your team’s insights, efficiency, and company-wide impact

Learn how teams of any size use Emplifi to boost brand voice while supporting seamless customer journeys. Get your personalized demo today.

• Global Hospitality Brand
  Turning real guest moments into a scalable content engine.

• Vessi Footwear
  Vessi’s social team cut response times in half and shaped content with customer voices.

• Nukta
  Nukta united desks and markets into one feedback loop.

• Top Manufacturer of Baby & Children’s Products
  Learn how a leading manufacturer streamlined operations and built trust with customers.

• Carhartt
  Carhartt turned everyday moments into an authentic brand voice.

• Crayola
  Crayola boosted trend detection by 90%, turning chaos into creativity.

• University of Waterloo
  Waterloo sped up reporting and aligned multiple departments for a clearer digital strategy.

• Jägermeister
  Jägermeister unified global accounts creating a scalable social strategy.

• Crunch Fitness
  Multi-location operators achieved 100% adoption with streamlined content management.

• Salomon
  Salomon built a support system that blends speed, structure, and heart.

Ready to fuel your teams with A-CX?

Discover what Emplifi can do for you. We turn small teams into large ones, and large teams into well-oiled machines.

What can you expect?

• A live walkthrough of Emplifi Fuel tailored to your social marketing, commerce, and care needs
• A benchmark of how your brand performs against peers in your industry
• A partner who understands your business, and 22,000 others
• A concrete action plan to go from disjointed teams to A-CX