# 2026 Gartner® Magic Quadrant™

Emplifi named a Leader in the 2026 Gartner® Magic Quadrant™ for Social Media Management and Listening.

## CUSTOMER SUCCESS STORIES

### Our customer success stories

Emplifi is helping global brands and agencies transform marketing, commerce, and care experiences, and achieve business results.

### Solutions

- Service & Agent Case Management  
- Social Commerce  
- Social Customer Care  
- Social Marketing

### Topics

- Agent Efficiency  
- AI & Automation  
- Analytics & Reporting  
- Chatbots & Digital Self-Service  
- Community Management  
- Contact Center Management  
- Content Management  
- Crisis & Risk Management  
- Customer Experience  
- Customer Ratings & Reviews  
- eCommerce  
- Influencer Marketing  
- Live Commerce  
- Social Listening  
- Social Media Management  
- UGC  
- Voice of the Customer

### Industries

- Agencies  
- Consumer Packaged Goods  
- Higher Education  
- Media & Entertainment  
- Restaurants  
- Retail & eCommerce  
- Sports  
- Travel & Hospitality

### Case Studies

- [**How Syngenta Made AI the Engine of Global Social Intelligence with Emplifi Fuel AI**](/content/customers/syngenta-customer-case-story/index.html)  
A global agricultural leader running marketing and communications on one AI-powered social intelligence platform.

- [**Chronopost**](/content/customers/chronopost-customer-success/index.html)  
Chronopost transformed a manual, archaic coordination process into a unified social ecosystem, bridging the gap between brand image and customer service.

- [**Aldo Group**](/content/customers/aldo-customer-success-story/index.html)  
Aldo Group runs social customer care for Aldo and others on Emplifi, giving a three-person team one unified workspace to manage 49,000+ interactions.

- [**Mango**](/content/customers/mango-success-story/index.html)  
Mango uses Emplifi to bring structure to scale, turning hundreds of monthly posts and millions of conversations into a unified approach.

- [**Follett Higher Education**](/content/customers/follett-higher-education/index.html)  
Follett Higher Education scaled authentic student-led content across 20 universities, streamlining workflows with real-time insights.

- [**Hashmeta**](/content/customers/hashmeta-delivers-client-specific-solution-and-impactful-results-with-emplifi/index.html)  
Emplifi and Hashmeta are helping brands master complex digital landscapes with precision and cultural relevance.

- [**SOCIALEYEZ**](/content/customers/socialeyez-streamlines-workflows-client-success/index.html)  
SOCIALEYEZ rethought their campaign tracking and reporting processes to meet rising data demands.

- [**Global Sweets Manufacturer**](/content/customers/global-sweets-manufacturer-social-operations/index.html)  
Emplifi empowered a global sweets manufacturer to transform disjointed workflows into a centralized, scalable system.

### Discover how we increase your team’s insights, efficiency, and company-wide impact

Learn how teams of any size use Emplifi to boost brand voice while supporting seamless customer journeys. Get your personalized demo today.

- [**Global Hospitality Brand**](/content/customers/ugc-powers-content-across-100-hotels/index.html)  
Turning real guest moments into a scalable content engine.

- [**Vessi Footwear**](/content/customers/vessi-in-real-time-how-listening-and-workflows-turned-into-growth/index.html)  
Vessi’s social team cut response times in half and shaped content with customer voices.

- [**Nukta**](/content/customers/inside-nuktas-playbook-to-100m-monthly-views/index.html)  
Nukta united desks and markets into one feedback loop.

- [**Top Manufacturer of Baby & Children’s Products**](/content/customers/how-a-leading-baby-and-childrens-brand-unifies-marketing-commerce-and-care/index.html)  
Learn how a leading manufacturer streamlined operations and built trust with customers.

- [**Carhartt**](/content/customers/carhartts-real-world-legacy-how-user-stories-keep-the-brand-true-to-its-roots/index.html)  
Carhartt turned everyday moments into an authentic brand voice.

- [**Crayola**](/content/customers/how-crayola-turned-social-buzz-into-real-time-insights/index.html)  
Crayola boosted trend detection by 90%, turning chaos into creativity.

- [**University of Waterloo**](/content/customers/how-university-of-waterloo-scaled-social-media-strategy/index.html)  
Waterloo sped up reporting and aligned multiple departments for a clearer digital strategy.

- [**Jägermeister**](/content/customers/jagermeisters-recipe-for-bold-unified-social-campaigns/index.html)  
Jägermeister unified global accounts creating a scalable social strategy.

- [**Crunch Fitness**](/content/customers/how-crunch-fitness-empowers-franchisees-to-scale-social-success/index.html)  
Multi-location operators achieved 100% adoption with streamlined content management.

- [**Salomon**](/content/customers/how-salomon-gears-up-for-seamless-social-customer-care/index.html)  
Salomon built a support system that blends speed, structure, and heart.

### Ready to fuel your teams with A-CX?

Discover what Emplifi can do for you. We turn small teams into large ones, and large teams into well-oiled machines.

### What can you expect?

- A live walkthrough of Emplifi Fuel tailored to your social marketing, commerce, and care needs  
- A benchmark of how your brand performs against peers in your industry  
- A partner who understands your business, and 22,000 others  
- A concrete action plan to go from disjointed teams to A-CX