Emplifi pricing & plans

Stop paying for logins. Our pricing scales with your business outcomes, not your seat count. Emplifi unifies your tools, data, and teams, embedding AI as a co-pilot across your entire workflow. Find the plan that fits your strategy.

• Social Marketing
• Social Care
• Social Commerce

Turn noise into signal with one platform to plan, post, and prove your work. The Emplifi Social package is your complete AI system, built for intelligence, strategy, execution, and insights-backed measurement.

This is the unified inbox, powered by AI. More than service, it's your AI-powered capacity engine, unifying human agents and automation for a 70% faster case handoff. Our AI co-pilot handles summarization and replies, letting you scale capacity, not headcount.

Turn social proof into revenue. The Emplifi Convert package unifies Ratings & Reviews, User-Generated Content (UGC), and Live Commerce to build trust at the point of purchase, helping turn shoppers into buyers and buyers into advocates.

Social Marketing

Social Care

Social Commerce

The most innovative companies use Emplifi:

Plan Overview

Essential

• Unlimited user licenses with value-based pricing
• Eliminate per-seat fees and gain unlimited seats and access for every team member.

Advanced

• Centralized platform to connect and manage multiple social media profiles
• Providing a unified data aggregation and performance view across all owned accounts.

Intelligent

• Unlimited social ad account connections
• Analyze social media ad performance, metrics, and ROI across all accounts with comprehensive social ad analytics.

Governance and Security

• Two-Factor Authentication (2FA) Security

• Implement an essential second security layer (password plus verification step).

• Secure Single Sign-On (SSO) for enterprise

• Implement unified, one-click access and streamlined security management.

• User Roles & Permissions

• Define user roles and permissions to manage data access.

Community Inbox

• Unified Social Media Inbox for Customer Care

• Centralize and manage all social comments, DMs, and brand mentions in one inbox.

• AI-Powered Social Media Comment Moderation

• Automatically detect, filter, and auto-moderate profanity and spam.

Analytics & Reporting

• Unified Cross-Channel Analytics Dashboard

• Consolidate social media, commerce, and customer care data into a single dashboard.

• Custom Report Builder for Social Media Analytics

• Use the drag-and-drop tool to create personalized, real-time reporting.

Content Intelligence

• Content Inspiration Hub and Social Media Content Idea Generator

• Find winning, high-performing content ideas by searching over 18 billion posts.

• AI Object & Logo Detection for Social Listening

• Use AI computer vision for comprehensive brand monitoring.

Frequently asked questions

What is the Emplifi pricing model? Our solutions each offer three distinct tiers: Essential, Advanced, and Intelligent. This model is designed to align with your company’s growth.

Can I switch plans at any time? Yes, you can easily upgrade as you grow and your strategic goals evolve.

Is pricing based on the number of users or seats? No, our pricing isn’t based on how many team members you have.

Do all plans include AI features? Absolutely. We’ve integrated AI into every plan.

Analyst Recognition

Named a Leader. Twice.

Gartner® Magic Quadrant™ • 2026

Emplifi named a Leader by Gartner® for Social Media Management and Listening

Gartner recognized Emplifi as a Leader in 2026 for bringing every part of the social customer experience under one roof, powered by AI that connects it all to real business outcomes.

Emplifi is named a Leader and a Customer Favorite in The Forrester Wave™: Social Suites, Q4 2024

Emplifi received the highest score possible in the customer service criterion and was named a Customer Favorite in this evaluation.