Emplifi Community: AI Social Media Tool Unifies Your Inbox

2026 Gartner® Magic Quadrant™

Emplifi named a Leader in the 2026 Gartner® Magic Quadrant™ for Social Media Management and Listening

EMPLIFI COMMUNITY

The ultimate social media engagement tool for seamless customer connections

Seamlessly connect to customers from everywhere, all in one place, to drive improved customer satisfaction and create engaged communities. Streamline communication for reviews and social media channels with Emplifi Community’s unified inbox.

Emplifi Community from Emplifi on Vimeo

Strengthen customer relationships and save time with Emplifi's social media engagement tool

Discover how Emplifi’s social media engagement tool can grow your customer base and reduce friction, all from one unified inbox.

Make nurturing customer relationships simple

One unified inbox for every channel, integration, and customer conversation that matters. Flexible AI filters keep your team focused on what’s meaningful, and fast onboarding means you’re up and running without the usual drag. For enterprise brands managing multiple regions or brands, the governance structure to scale without ever losing oversight.

Crisis management, simplified

Spot negative social media sentiment and identify trends in real time, then address them before they become full-blown problems with the help of AI scoring.

Listen, identify, and respond

Integrated social listening helps your brand respond proactively to negative engagements and relevant issues instantly, while simultaneously allowing you to capitalize on positive engagements to identify trends and capitalize on them in real time.

Seamlessly escalate with third-party integrations

When community management just isn’t enough, seamlessly escalate and log cases across Emplifi Care and Agent, or to any CRM, for uninterrupted handovers.

Advanced reporting that powers efficient communication

Use flexible widgets and custom dashboards to tailor reports and gain a deeper understanding of all of your Community data, from response times to sentiment trends, to maximize your brand’s potential.

Scale your community team with easy onboarding and governance

As your team grows, onboarding is instant: add a new community manager to a team and they immediately inherit the right profiles, permissions, and workflows. No manual setup, no accidental access to the wrong brand’s content.

Unlock new possibilities for your organization with Emplifi Community

How our customers benefit from Emplifi Community

"Emplifi makes work easier and saves time from the moment of publishing the post until reporting the results. Having all the channels in one platform makes it easier to choose the right channels for each post and tailor copy so it's suitable for the channel."

Malena Kumpulainen Social Media Specialist, THL

"Every customer engagement is an opportunity to enhance our relationship and create a great experience for our community. That's why (Emplifi) is an integral part of our community management strategy. With Emplifi's easy-to-use interface, we can close the gap in cross-team communication so we can give our customers the attention they deserve."

Osmat Awar Director of Corporate Communication and Social Responsibility, McDonald's RICC

"Emplifi Social makes it much easier to find and engage with customers just as they're getting ready to order a pizza, so our contact center is becoming a real-time marketing operation."

Terri Haffey Manager of Customer Care

"For Bath & Body Works, embracing digital transformation was essential. It’s more than just using technology as a tool. It’s about speaking the language of our times to connect deeply with our customers. It’s the blend of technology and personal touch that defines our customer success experience."

Mahmoud Zammar Marketing Executive, Bath & Body Works

"Emplifi gave us the tools we needed to understand the full scope of our customer interactions. We could sort through the noise, identify the most pressing concerns, and ensure that our customers felt heard and valued. Without Emplifi, handling this situation would have been far more challenging."

Ana Marín Head of Content Marketing, Coppel

Frequently asked questions

What channels are available for my community management software?

Emplifi’s end-to-end community management inbox includes Facebook, Instagram, X, LinkedIn, YouTube, TikTok, Google Business Profiles, and WhatsApp as channels, with the option to add the Emplifi Listening tool.

Does Emplifi Community offer analytics?

Yes, there are robust analytics capabilities for all of the data in the community management software tool. With AI-driven insights, brands can create dashboards from preset templates, or create custom dashboards for all of the most important community metrics.

Who can benefit from using Emplifi Community?

All types of organizations can benefit from using our community management software, from beauty brands, to banks, to sports teams. Any business looking to reduce support time and costs, improve satisfaction, boost brand recognition, and build loyalty, will benefit from Emplifi Community.

How does Emplifi ensure that the community management tool is safe and scalable?

Emplifi’s community management software offers robust moderation tools, governance, customizable permissions, and AI-driven content monitoring to ensure the safety of both users and the brand.

How do I set up my community software?

At Emplifi, we’re committed to helping all of our customers make the most out of our platform. We help you onboard and set up your community management tool, including roles, permissions, and channels. We also offer learning webinars, trainings, and documentation for every feature so that you can maximize your Emplifi experience.

Can Emplifi Community integrate with CRM platforms?

Yes, Emplifi’s community social management tool integrates with popular CRM platforms, such as Salesforce, with ease. Brands can also seamlessly integrate to Emplifi’s Care, Agent, and Chatbot solutions for escalations.