2026 Gartner® Magic Quadrant™

Emplifi named a Leader in the 2026 Gartner® Magic Quadrant™ for Social Media Management and Listening

Emplifi named a Leader in the 2026 Gartner® Magic Quadrant™ for Social Media Management and Listening
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Resources for everything social marketing, commerce, and care

The dark social shift

How consumer trust moved into DMs, communities, and private channels, and what that means for brands still optimizing the visible layer. The 2026 Dark Social Shift report.
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The 2026 social media benchmarks report

Stay ahead of social media trends with exclusive data from thousands of brands. Discover what’s working, what’s changing, and where to focus your efforts.
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The retail marketer's guide to peak season 2026

Exclusive research from 1,600+ global consumers on how shoppers discover, research, and buy during the holiday season.
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The live digital scoreboard: Football social intelligence hub

Real-time social media intelligence for the 2026 global football tournament. Track team and player conversations, fan sentiment, and more.
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Explore resources for social media, social commerce, and customer care

AI & Automation

Analytics & Reporting

Community Management

Content Management

Customer Care

Digital Marketing

Industry Trends

Influencer Marketing

Instagram

Listening

Social Commerce

Social Media Management

TikTok

UGC

Voice of the Customer

Types of Resources:

• Blogs
• Guides & Reports
• Infographic
• Templates

Industries:

• Agencies
• Automotive
• Consumer Packaged Goods
• Higher Education
• Media & Entertainment
• Non-profit
• Restaurants
• Retail & eCommerce
• Sports
• Travel & Hospitality

What Makes a Gartner® Magic Quadrant™ Leader in Social Media Management and Listening

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Get the 2026 Gartner® Magic Quadrant™ for Social Media Management and Listening

Download the complimentary 2026 Gartner® Magic Quadrant™ report and see why Emplifi was named a Leader.
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Agentic AI in regulated industries: how to deploy autonomous CX without compromising compliance

Deploy agentic AI in finance, healthcare, and insurance without the compliance risk.
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How to build the ROI business case for Agentic AI in customer experience

Three financial pillars turn Agentic AI from an IT request into a budget line your CFO will actually sign off on.
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How brands became part of the tournament conversation without buying sponsorship rights

Levi's, Gillette, and 3.96 million mentions: how brands entered the tournament conversation without official rights.
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From comment to resolution: how agentic AI is changing social customer care

A chatbot answers and routes. Agentic AI in customer care reads the comment, checks the order, and closes the case.
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