# 2026 Gartner® Magic Quadrant™

Emplifi named a Leader in the 2026 Gartner® Magic Quadrant™ for Social Media Management and Listening

Emplifi named a Leader in the 2026 Gartner® Magic Quadrant™ for Social Media Management and Listening  
[Get the Report](/content/resources/gartner-magic-quadrant-social-marketing-listening/index.html)

# Resources for everything social marketing, commerce, and care

## The dark social shift
How consumer trust moved into DMs, communities, and private channels, and what that means for brands still optimizing the visible layer. The 2026 Dark Social Shift report.  
[Read more](/content/resources/dark-social-shift/index.html)

## The 2026 social media benchmarks report
Stay ahead of social media trends with exclusive data from thousands of brands. Discover what’s working, what’s changing, and where to focus your efforts.  
[Read more](/content/resources/social-media-benchmark-report/index.html)

## The retail marketer's guide to peak season 2026
Exclusive research from 1,600+ global consumers on how shoppers discover, research, and buy during the holiday season.  
[Read more](/content/resources/peak-season-playbook/index.html)

## The live digital scoreboard: Football social intelligence hub
Real-time social media intelligence for the 2026 global football tournament. Track team and player conversations, fan sentiment, and more.  
[Read more](/content/resources/football-social-intelligence-hub/index.html)

## Explore resources for social media, social commerce, and customer care

### AI & Automation
### Analytics & Reporting
### Community Management
### Content Management
### Customer Care
### Digital Marketing
### Industry Trends
### Influencer Marketing
### Instagram
### Listening
### Social Commerce
### Social Media Management
### TikTok
### UGC
### Voice of the Customer

### Types of Resources:
- Blogs
- Guides & Reports
- Infographic
- Templates

### Industries:
- Agencies
- Automotive
- Consumer Packaged Goods
- Higher Education
- Media & Entertainment
- Non-profit
- Restaurants
- Retail & eCommerce
- Sports
- Travel & Hospitality

## What Makes a Gartner® Magic Quadrant™ Leader in Social Media Management and Listening
[Read more](/content/resources/blog/what-makes-gartner-magic-quadrant-leader/index.html)

## Get the 2026 Gartner® Magic Quadrant™ for Social Media Management and Listening
Download the complimentary 2026 Gartner® Magic Quadrant™ report and see why Emplifi was named a Leader.  
[Read more](/content/resources/gartner-magic-quadrant-social-marketing-listening/index.html)

## Agentic AI in regulated industries: how to deploy autonomous CX without compromising compliance
Deploy agentic AI in finance, healthcare, and insurance without the compliance risk.  
[Read more](/content/resources/agentic-ai-in-regulated-industries/index.html)

## How to build the ROI business case for Agentic AI in customer experience
Three financial pillars turn Agentic AI from an IT request into a budget line your CFO will actually sign off on.  
[Read more](/content/resources/build-roi-business-case-for-agentic-ai/index.html)

## How brands became part of the tournament conversation without buying sponsorship rights
Levi's, Gillette, and 3.96 million mentions: how brands entered the tournament conversation without official rights.  
[Read more](/content/resources/brand-visibility-football-social-listening/index.html)

## From comment to resolution: how agentic AI is changing social customer care
A chatbot answers and routes. Agentic AI in customer care reads the comment, checks the order, and closes the case.  
[Read more](/content/resources/agentic-ai-customer-care/index.html)