Emplifi named a Leader in the 2026 Gartner® Magic Quadrant™ for Social Media Management and Listening

Go live in as little as one week — on the AI-powered platform built to connect social marketing, commerce, and care into a single system.

Autonomous CX: Fuel Your Social Marketing, Digital Commerce & Consumer Service

Emplifi Fuel is the only Autonomous CX (A-CX) platform on the market that makes teams of 5 feel like 50. Fuel brings scale, speed, and a radically improved customer experience with AI-powered orchestration.

A-CX for social marketing

Scale social media marketing with AI. Let Emplifi Content Orchestrator publish, measure, and manage content across every channel while you focus on strategy & branding.

A-CX for social commerce

Turn social content into measurable revenue. Discover user generated content from real customers, automate rights approvals, & create shoppable content for increased revenue.

A-CX for consumer care

Discover and resolve cases at breakneck speed. Use Emplifi's Service Orchestrator to discover, route, and craft automated replies while the service team governs the results.

A-CX powers business outcomes

Use AI powered best practices from more than 22,000 brands. Leaders like you turn views into revenue, turn first time customers into loyalists, & turn thrill seekers into the biggest fans using Autonomous CX.

Analyst Recognition

Named a Leader. Twice.

Emplifi named a Leader by Gartner® for Social Media Management and Listening

Gartner recognized Emplifi as a Leader in 2026 for bringing every part of the social customer experience under one roof, powered by AI that connects it all to real business outcomes.

Emplifi is named a Leader and a Customer Favorite in The Forrester Wave™: Social Suites, Q4 2024

Emplifi received the highest score possible in the customer service criterion and was named a Customer Favorite in this evaluation for its ease of use and excellent customer service.

Ready to fuel your teams with A-CX?

Discover what Emplifi can do for you. We turn small teams into large ones, and large teams into well-oiled machines, but either way, we offer the rocket ship, you just need to jump on.

What can you expect?

• A live walkthrough of Emplifi Fuel tailored to your specific social marketing, commerce, and care needs
• A benchmark of how your brand performs against peers in your industry
• A partner who understands your business, and 22,000 others
• A concrete action plan to go from disjointed teams to A-CX